Outsourcing

Outsourcing

To maintain your competitive edge, you have to weigh what to do yourself and what to outsource. We provide in-depth legal expertise in outsourcing projects to support your decision-making. We understand not only your needs and business environment, but also the technology you are outsourcing.

We provide end-to-end advice in all aspects of outsourcing. We are intimately familiar with the features of outsourcing projects and the phases of tendering processes. We draft outsourcing agreements that are aligned with the specific goals of each outsourcing arrangement and support the day-to-day cooperation between the parties. Our firm’s wide front of expertise means we can also solve and manage all outsourcing related legal issues relating to, e.g. transfers of business and possible employee transfers. You will be supported by our top-ranked employment lawyers and data and technology lawyers.

In cross-border assignments, we take advantage of our extensive network to choose an outsourcing specialist who we know can help us exceed your expectations. We don’t stop once the outsourcing agreement is written, but provide tools that enable our clients to plan their overall business and change their outsourcing strategy in the long term.

  • ICT outsourcing
  • Business Process Outsourcing (BPO)
  • Industrial Outsourcing, such as manufacturing outsourcing

Latest references

Citycon – Outsourcing of finance activities related to Nordic Accounting and Lease Administration to Staria
We successfully acted as the lead external counsel for Citycon Plc in an arrangement whereby Citycon outsourced its Nordic Accounting and Lease Administration operations and related workforce in Finland, Sweden, Norway, Denmark and Estonia to Staria Plc. The outsourcing is expected to take place as of 1 August 2024. With this outsourcing arrangement, Citycon aims to align the size and capabilities of the company’s finance organisation with its future development, ensuring it can adapt to meet the company’s needs at any given time. During the assignment, we assisted Citycon in drafting the necessary contract documentation and planning the contract negotiations and timetable. We led the outsourcing agreement negotiations and advised Citycon on employee transfer and data privacy related matters. We also coordinated legal advice for other in-scope countries. Citycon is the leading owner and developer of urban hubs in the Nordics and Baltics. Citycon’s 33 mixed-use, necessity-based centres are located in the major cities in Finland, Sweden, Norway, Denmark and Estonia. Citycon transforms unique locations into sustainable communities and cities full of life, serving 140 million people each year and delivering long-term share value. Citycon brings value to communities by developing urban hubs for living, working, socialising and shopping. Citycon has extensive experience as an urban developer and uses its expertise in creating mixed-use centres that include retail, offices, hotels, housing, food & beverage as well as healthcare, culture and leisure services.
Case published 13.5.2024
Fennia – Acquisition of Integrated Insurance System
We assisted Fennia in the acquisition of an integrated insurance system from Salesforce and Accenture. Our Data & Technology service was closely involved in drafting the documentation and negotiating the agreements with Salesforce and Accenture. The new integrated system will include customer relationship management and insurance systems and will enable Fennia to reorganise its insurance business operations. This will make it possible to refocus the entire insurance process on the customer. ‘We have a huge job ahead of us to reorganise our business models, clarify our products and streamline our processes. This new integrated system will be built from scratch. Our choice of system is more flexible and adaptable than traditional insurance systems, which will give us the best foundation to create the best customer experience in our business’, says Fennia’s Chief Development Officer Patrik Serén . In practice, Fennia is building a new insurance business alongside its current business rather than developing its current one.  This is the first reorganisation of this scale to be carried out in Finland.
Case published 7.9.2021
OP Financial Group – Outsourcing of ICT and Digital Services
We represented OP Financial Group in expanding its outsourced ICT and digital services delivery in partnership with CGI. Under the new agreement, CGI will be responsible for application development and delivery of a broad range of digital services for OP’s insurance operations. Since 2013, the partnership between CGI and OP has grown to include more than 600 CGI professionals working for OP. In addition to enhancing customer and employee experience, OP’s key goals are to drive value creation and cost-efficiency in the delivery of IT services. With 76,000 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. OP Financial Group is Finland’s largest financial services group and is fully owned by its customers. OP Financial Group employs over 12,000 people. It has approximately 3.3 million private customers, 300,000 corporate customers and 2 million owner-customers. OP Financial Group is made up of 137 independent cooperative banks and their central cooperative, OP Cooperative, with its subsidiaries and affiliates.
Case published 30.3.2021
Employment Law Advice for a Large Client Company – Implementation of a Reorganisation and Outsourcing Plan
We assisted our client in a major project involving the reorganisation of operations and the implementation of an outsourcing plan. The plan related to changes in the business process of one of the client’s key businesses. The assignment involved planning, scheduling and implementing the change process, and our client was able to implement the change to the business process in a controlled manner and on schedule. Successfully handling this assignment required our team to have in-depth knowledge of employment and cooperation proceeding legislation, to be able to fully internalise our client’s business and goals to take a practical approach.
Case published 20.10.2017
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Latest insights

Article published 12.1.2022 – Data & Technology New Guidelines From ESMA on the Outsourcing of Cloud Services for the Financial Sector – Check Your Policies by the End of This Year
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