7.9.2021

Fennia – Acquisition of Integrated Insurance System

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We assisted Fennia in the acquisition of an integrated insurance system from Salesforce and Accenture. Our Data & Technology service was closely involved in drafting the documentation and negotiating the agreements with Salesforce and Accenture.

The new integrated system will include customer relationship management and insurance systems and will enable Fennia to reorganise its insurance business operations. This will make it possible to refocus the entire insurance process on the customer.

‘We have a huge job ahead of us to reorganise our business models, clarify our products and streamline our processes. This new integrated system will be built from scratch. Our choice of system is more flexible and adaptable than traditional insurance systems, which will give us the best foundation to create the best customer experience in our business’, says Fennia’s Chief Development Officer Patrik Serén.

In practice, Fennia is building a new insurance business alongside its current business rather than developing its current one. This is the first reorganisation of this scale to be carried out in Finland.

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Latest references

Lantmännen – Acquisition of Leipurin from Aspo

We advised Lantmännen ek för in its contemplated acquisition of Leipurin from Aspo Plc. Lantmännen is an agricultural cooperative and Northern Europe’s leader in agriculture, machinery, bioenergy and food products. Lantmännen is owned by 17,000 Swedish farmers and has 12,000 employees in over 20 countries. Leipurin is a leading Nordic supplier of bakery ingredients, equipment, and expert services to professional bakeries, confectioneries, and food manufacturers. The company operates across Finland, Sweden, and the Baltic countries with subsidiaries located in the aforementioned countries, providing comprehensive solutions to the baking industry. The closing of the transaction remains subject to regulatory approvals.

Oomi – Expansion into mobile telecommunications

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Nevel – Acquisition of Labio’s business

We advised Nevel Oy in its acquisition of the business of Labio Oy. Lahti Aqua Oy and Salpakierto Oy sold their entire shareholdings in Labio to Nevel, expanding Nevel’s already significant biogas portfolio. The transaction will have no impact on Lahti Aqua’s water utility operations or Salpakierto’s municipal waste management responsibilities. Labio’s operations and customer relationships will continue as before. ‘This partnership is a natural next step for us as we continue investing in sustainable material efficiency and renewable energy solutions. By integrating Labio’s comprehensive offerings and expertise, we can provide customers with a strong platform for material circularity. We are also strengthening our market position as one of Finland’s leading material efficiency solution providers,’ says Ville Koikkalainen, Director of Industrial and Biogas Business at Nevel. Nevel is an energy infrastructure company offering advanced, climate-positive solutions for industry and real estate. It operates more than 130 energy production plants and manages over 40 district heating networks. Nevel’s annual turnover is EUR 150 million, and it employs 190 experts in Finland, Sweden and Estonia.

Finnish Motor Insurers’ Centre – Precedent concerning patient data processing and repeal of administrative fine

The Supreme Administrative Court (SAC) issued a significant precedent (decision KHO:2025:23) in a case in which it found that the Finnish Motor Insurers’ Centre (Liikennevakuutuskeskus, LVK) processed patient data in accordance with the requirements concerning fairness, data minimisation, and privacy by design and by default when deciding on compensation claims. We represented LVK in this case in which the SAC upheld the Administrative Court’s decision to repeal the EUR 52,000 administrative fine imposed on LVK by the Sanctions Board of the Office of the Data Protection Ombudsman. The SAC also confirmed the Administrative Court’s decision, which, as far as we know, was the first of its kind in Finland, ordering the Office of the Data Protection Ombudsman to reimburse some of our client’s legal costs. The decision bears great significance for the insurance industry as a whole. The crux of the matter were LVK’s information requests under the Motor Liability Insurance Act for patient data that were essential in determining insurance or compensation claims. In certain cases, making a decision may require extensive patient data. The Office of the Data Protection Ombudsman had found that LVK had systematically made overly broad information requests infringing Articles 5 and 25 of the GDPR and that the information should have been provided in the form of separate medical opinions. The Administrative Court repealed the Data Protection Ombudsman’s decision and found that patient records from medical appointments are, as a general rule, essential in establishing causality in compensation matters. It also stated that the tasks related to the consideration of compensation matters are specifically the core tasks of the insurance company and not of the controller of patient data. Furthermore, the Administrative Court found no evidence indicating that LVK would have systematically made overly broad information requests. ‘Once again, our collaboration with C&S was seamless throughout this extensive process, and we could trust that our case was in expert hands’, says Visa Kronbäck, Chief Legal Officer of the Insurance Centre. The full decision is available on the SAC website (in Finnish): KHO:2025:23.

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